CRYPTO FAQ
Gain actionable crypto insights and accelerate growth with AI-powered analytics.
Make data-driven decisions that deliver exceptional results.
Is it secure? How are my funds protected?
Your security comes first. At Svoboda Bitdex, we use bank-grade encryption, two-factor authentication (2FA), and cold storage to safeguard digital assets. We adhere to strict financial regulations in Česká republika and undergo regular audits. Funds are insured against unauthorized access, so you can trade with confidence.
I’ve never invested in cryptocurrency before. Is it complicated?
Not at all—Svoboda Bitdex is tailored for beginners:
- Step-by-step guidance and 24/7 support
- Risk-free demo account to practice with virtual funds
- Automated solutions that handle the heavy lifting for you
- Start small (from only $5) and learn as you trade!
How quickly can I withdraw funds to my bank card?
Withdrawals to bank cards are processed within 1-3 business days in most regions. Crypto withdrawals to external wallets are usually completed in under 30 minutes. Processing times may vary based on your bank and verification status.
Why are there no fees? Is there a catch?
We earn revenue from premium features and volume-based partnerships with exchanges, not from user fees. There are no hidden charges—you’ll always see the exact transaction amount before you confirm.
Is this service offered in my country?
Yes! Svoboda Bitdex is available in most countries worldwide—98+ and growing. During registration, simply select your country to confirm availability and view localized payment options. We comply with all applicable local regulations to ensure your trading remains safe and legal.
How should I choose my investments? Do you offer investment recommendations?
We make crypto investing straightforward for beginners. Svoboda Bitdex offers:
- 1. AI-driven recommendations - Receive personalized coin suggestions based on your risk profile
- 2. Ready-made portfolios - Expert-curated bundles (e.g. 'Starter Pack', 'DeFi Bundle')
- 3. Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
Additionally, our interactive tutorial helps you learn while you invest!
Where can I find support if I encounter technical issues?
24/7 support is available via live chat and by email at support@svoboda-bitdex.com. For urgent issues, our average response time is under 15 minutes.
Is cryptocurrency legal? Do you operate in compliance with my country’s financial regulations?
Yes, cryptocurrency is legal in most jurisdictions, and Svoboda Bitdex complies fully with applicable local laws. Here's what you need to know:
- 1. Licensed Service
- Registered with (FinCEN, FCA, and CySEC)
- Regular audits conducted by independent firms
- 2. Country-Specific Rules
- Automated geo-compliance: Our platform adapts to your country's regulations
- KYC verification required where mandated by law
- 3. Your Funds Are Secure
- Bank-level security (similar to your online banking)
- 95% of assets are held offline (cold storage)
Visit our Compliance page to view your country's status, or contact support for details.
What payment methods do you accept?
